About National Auto Glass:
National Auto Glass has been in operation since 1992. National Auto Glass manufactures and distributes a wide range of high quality windscreens for the Automotive Replacement Glass (ARG) market in South Africa. National Auto Glass has a well-established National Dealer Network of over 150 Dealers to provide installation, insurance and support services to the ARG market. National Auto Glass glass products are manufactured to and comply with both local and International safety standards: SABS, E Mark, and US DOT. Although our main focus is on the ARG market, National Auto Glass is recognized as an original equipment (OE) supplier to some of the local motor vehicle manufacturers.
National Auto Glass and its Accredited Dealers are able to offer the following services to the Insurance industry, their Broker clients and the automobile Owner: ~ A full range of services, including windscreen and side and rear glass replacement, chip repairs, vehicle checks etc. ~ High quality replacement work. ~ All our Dealers have mobile fitting units and are able to fit and repair wherever the customer prefers. ~ A comprehensive service to clients, by providing a professional and efficient administration service. ~ Central billing according to your requirements. Our system is unique in that our records are kept in policy number / claim number sequence to prevent duplicate ~ claims. ~ A Toll Free number 0800 45 3000 for Insurance customers. This number is manned 24/7 and the Dealers are able to deal with all after-hours emergencies. ~ E Mark, DOT and SABS approved high quality windscreens manufactured by National Auto Glass or other National Auto Glass approved products when ~ necessary.
Insurance Management System:
National Auto Glass has developed and runs an Insurance Claim Management System (CMS or Bordereaux), including a Central Billing system and a Call Centre facility to meet the requirements of the major Insurance companies and their Broker clients. National Auto Glass has contracts with the major large insurance companies and is directly linked electronically on-line to the insurance companies for claim authorisation, registration and payment processing.
Technical excellence and quality assurance:
National Auto Glass manufactures the windscreens in its factory in Meadowdale, Johannesburg. National Auto Glass manufactures shatterproof laminated safety glass windscreens and every windscreen is clearly marked with our logo for complete quality assurance and traceability. And all National Auto Glass windscreens are manufactured to the South African Bureau of Standards (SABS) safety standard. National Auto Glass holds the SABS 1191:2005 permit for the manufacturing of High Penetration-Resistance Laminated Safety Glass for Vehicles. National Auto Glass also holds the E Mark certification, which is the premium quality assurance mark in the International Automotive glass world today. The E Mark is the ONLY safety mark that is accepted universally and National Auto Glass is one of the only two South African manufacturers to have received this accreditation. National Auto Glass undergoes a rigorous annual audit by the Finnish accreditation agency, VTT, to maintain the E Mark accreditation. Unique to the E Mark accreditation is the added inspection of the optical quality and clarity of the windscreen together with the mechanical integrity whereas, as the other inspection authorities only inspect and check for mechanical integrity. And the National Auto Glass facility is accredited to the DOT (USA Department of Transport) certification from the American Standards Institute (ASI) of the United States Government as a manufacturer of Approved Laminated Safety Auto Glass, a mark that is also internationally recognized. National Auto Glass is also accredited to TUV ISO 9001:2008 certification and undergoes an annual audit by TUV Rheinland to maintain this accreditation.
National Auto Glass Dealers are spread throughout the Republic of South Africa and only fit National Auto Glass products and other National Auto Glass approved products. National Auto Glass Dealers are selected according to strict parameters including quality of management, facilities, staff training as well as skill, equipment, location and business acumen. All National Auto Glass Dealers have to subscribe to the National Auto Glass Code of Conduct and are accountable to National Auto Glass at all times. All National Auto Glass Dealers are audited regularly to ensure that our high standards are maintained at all times. Any dealer found guilty of not complying with the requirements and quality standards will lose their Accredited Dealer status and will be removed from the Dealer list, thus losing the ability to fit National Auto Glass products and other National Auto Glass approved products and undertake authorized Insurance work. At National Auto Glass we adopt a zero tolerance position regarding performance relating to our trusted role as a service provider to the Insurance industry. All National Auto Glass Dealers are well known to the major insurance companies in their individual capacity, accepted as respectable members of the business community and have been giving sterling service for up to 30 years in some cases. National Auto Glass, with it’s over 150 Accredited Dealers countrywide is thus well positioned to service the Insurance industries clients professionally and efficiently. A full list of the over 150 Dealers is listed on our website. www.nags.co.za
Insurance company and other clients include: ~ 1COM ~ 50 Plus Administrators ~ ABSA Insurance ~ Broker Help ~ Brolink ~ Captive Administrators ~ Compass Insurance Company ~ Cross Country Insurance ~ Etana Insurance Company ~ Execuline ~ First Link Insurance Company ~ FNB Insurance Brokers ~ GlenRand MIB ~ Guardrisk Insurance Company ~ Hollard Insurance ~ Indwe Risk Services-Orico ~ Innovation group ~ Insignia Vehicle Administrators ~ Interwaste ~ Lionsure ~ Merx Commercial Underwriting ~ Multifund ~ Multinet ~ Mutual and Federal ~ New National Insurance Company ~ Oakhurst Insurance Company ~ Omnicover Risk Acceptances ~ Outsurance ~ Paladin Underwriting Managers ~ Quicksure ~ Red Carpet Windscreens ~ Regent Insurance Company ~ Renasa Insurance Company ~ Santam Insurance Company ~ Sapcor ~ Statsure – Insurite ~ Statsure – Integrisure ~ Statsure – Prestasi ~ Topexec ~ Wheel Underwriting Managers ~ Zurich Insurance Company